Role-Based Coaching
Stepping into a key service role, whether permanent or temporary, comes with pressure to perform fast.iCore’s Role-Based Coaching helps individuals quickly gain clarity, confidence, and competence in their specific position, accelerating their impact and reducing the risk of missteps.
We turn job titles into high-performing roles.
Why Choose Us?
Too often, people are promoted or placed into roles like Service Owner, Change Manager, or SIAM Lead with little practical guidance or support. Even capable individuals can struggle to navigate expectations, relationships, and delivery mechanics. Our role-based coaching gives them a clear path to success — fast.
This service is ideal if:
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Someone new has taken on a critical IT or service role and needs support
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A key role is underperforming or unclear in scope
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You’ve hired a strong candidate who lacks deep service management experience
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You want to build consistency and maturity across core ITSM or governance roles
What’s included?
Each engagement is tailored to the role and individual — grounded in what good looks like for that specific position:
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Initial role scoping session – Understand responsibilities, expectations, and pain points
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1:1 coaching and mentoring – Focused support across performance, relationships, and delivery challenges
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Role playbooks and best practice guides – Clear expectations, responsibilities, and success enablers for key roles
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On-the-job support – Help navigating specific tasks (e.g. running governance, leading incidents, chairing CAB)
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Progress tracking – Regular check-ins to track growth, confidence, and effectiveness
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Flexibility – Short-term uplift or ongoing coaching, depending on need
Make roles matter — and succeed
When people understand their role and have the support to grow into it, everything gets easier. iCore helps individuals unlock their potential — and your service organisation perform better as a result.
Frequently Asked Questions
What kinds of roles do you typically coach?
We regularly support roles such as Service Owners, Change Managers, Problem Managers, Service Transition Leads, SIAM Managers, and Governance Coordinators. If the role sits within ITSM, SIAM, or service delivery — we’ve likely coached it.
How soon will we see results?
Often within weeks. Role-based coaching is action-oriented — focused on helping the individual gain clarity, perform core tasks, and navigate their environment with confidence. Early improvements are common, especially in meetings, governance, and stakeholder handling.
Is this coaching just for new hires?
Not at all. It’s equally valuable for internal promotions, struggling roles, or even high performers looking to elevate their impact. Many clients use it to de-risk transitions and strengthen key positions.
Do you provide any written guidance or frameworks?
Yes. We often provide tailored role playbooks, process maps, stakeholder models, and success checklists aligned to the specific position. These become a lasting reference even after coaching ends.
How is this different from training?
Training is about knowledge. Coaching is about application. We focus on the person, the role, and the real-world challenges they face — providing targeted, contextual support that builds confidence and capability where it matters most.
Why choose iCore
With years of experience in the IT industry, across many different sectors, our team is well equipped to conduct a full assessment of your Agile and DevOps capabilities, whilst working with you and your team to develop a roadmap of realistic, measurable improvement actions.
We have helped numerous organizations improve and transform their current IT practices and ways of working, in order to drive real value throughout their business and deliver high levels of service quality and customer satisfaction.