ITSM Outsourcing – Key Considerations

ITSM outsourcing can improve access to capability and reduce operational cost, but outcomes often diverge once responsibility becomes distributed. This practical checklist highlights common considerations organisations review when assessing outsourcing arrangements.

What this Guide Covers

  • Common outsourcing failure patterns

  • Governance and accountability considerations

  • Operational warning signs

  • A practical success checklist used in reviews

Who is it for

  • IT leaders
  • Service owners
  • Organisations reviewing sourcing or operating model decisions.