Transition Assurance

Why services fail at go-live — and how to fix it

Despite advances in Agile, DevOps, and modern delivery models, many organisations continue to experience the same issue: services go live, but they are not truly ready. The result is missed expectations, operational disruption, and value lost at the final hurdle.

This leadership session explores how effective Service Transition Assurance can bridge the gap between delivery and operations. Drawing on real-world experience, it examines why transitions so often fail, where accountability breaks down, and how organisations can introduce a structured, pragmatic approach that ensures new and changed services land successfully.

This session is aimed at Heads of IT, Directors, project and delivery leaders, architects, and stakeholder managers who need confidence in their transitions — not confusion at go-live.

Key discussion areas

  • Why go-live so often becomes a failure point
    The structural and behavioural issues that undermine service readiness at the final stage.

  • The pain felt by delivery and operations teams
    Common symptoms of poor transition, from last-minute firefighting to unclear ownership.

  • Root causes of transition failure
    Where misalignment, assumptions, and fragmented accountability create risk.

  • What effective transition assurance looks like in practice
    A proven, real-world approach to embedding clarity, readiness, and control.

  • Embedding shared accountability across delivery
    How assurance strengthens collaboration rather than adding bureaucracy.

Practical takeaways

From this session, service leaders should come away with:

  • A clearer understanding of why services fail at go-live despite “successful” delivery

  • Insight into the behaviours and gaps that undermine transition readiness

  • Practical guidance on introducing transition assurance without slowing delivery

  • Confidence to protect operational stability while enabling change

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Why this matters

For many organisations, the moment of go-live represents the point at which value should finally be realised — yet it is often where confidence collapses. Services are handed over with incomplete knowledge, unclear ownership, and untested assumptions, leaving operational teams to absorb the risk.

Over time, this creates a cycle of firefighting, blame, and risk aversion. Delivery teams push forward to meet deadlines, operations teams inherit instability, and leadership is left managing the consequences. The cost is not just operational disruption, but lost trust and reduced appetite for change.

This session matters because it reframes transition as a leadership and assurance challenge, not an administrative step. By introducing effective transition assurance, organisations can protect service stability, improve outcomes at go-live, and ensure that change delivers value rather than chaos.