CIO Roundtable: Balancing Digital Transformation and Live Services
Managing change without compromising operational stability
CIOs are under sustained pressure to drive digital transformation while ensuring that live services remain stable, secure, and reliable. As transformation agendas accelerate, the tension between innovation and operational continuity has become one of the defining challenges of modern IT leadership.
In this CIO Roundtable, senior IT leaders share candid perspectives on how they navigate this balance in practice. The discussion explores how transformation goals can be aligned with live service capability, how risk is managed during periods of change, and how operating models can be shaped to support both innovation and reliability.
This session is designed for CIOs and senior IT leaders who are accountable for delivering change without disrupting the services the business depends on.
Key discussion areas
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Maintaining service stability during rapid change
How CIOs protect live services while transformation activity accelerates. -
Aligning ambition with operational reality
Ensuring transformation goals reflect the maturity and capacity of existing services. -
Governance that enables rather than constrains
Models that support innovation without introducing unnecessary risk or delay. -
Building resilience into the operating model
Structuring teams, processes, and controls to absorb change more effectively. -
Managing legacy alongside emerging technology
Balancing investment in new capability while sustaining critical legacy platforms.
CIO takeaways
From this roundtable leaders should gain:
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Peer insight into how others balance transformation and operational accountability
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A clearer view of the trade-offs involved in accelerating change
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Practical perspectives on governance and resilience during transformation
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Greater confidence in making decisions that protect both innovation and stability
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Why this matters
For many organisations, digital transformation is no longer optional — but neither is service continuity. When change outpaces operational readiness, the consequences can include service disruption, increased risk, and loss of confidence from the business.
The challenge for CIOs is not choosing between transformation and stability, but designing an operating model that supports both. Decisions about governance, prioritisation, and investment made during periods of change have long-lasting effects on service performance and organisational trust.
This discussion matters because it surfaces real-world judgement from leaders facing the same pressures. It highlights how CIOs are making deliberate choices to progress transformation while maintaining the reliability their organisations depend on.