Modern Service Management Assessment
The Shift from Processes to Value Streams, Driving Better Business Outcomes
Today’s CIOs and IT Leaders are under increasing pressure to modernise Service Management. Shifting from outdated, bureaucratic processes to value-driven, agile practices is essential for better business outcomes. By aligning with frameworks like Lean, Agile, and DevOps and leveraging emerging technologies, organisations can transform their IT service management capabilities.
Transforming Service Management capabilities within an organisation
As IT organisations evolve, the challenge lies in identifying practical, actionable steps to transition from traditional service management to modern, agile solutions. Siloed processes, slow lead times, and outdated practices prevent businesses from delivering optimal customer value.
How can CIOs assess and overcome these challenges?
Our Solution: iCore's Modern Service Management Assessment
At iCore, we understand the complexities of IT leaders transforming service management. Our Modern Service Management Assessment provides a comprehensive, actionable assessment identifying opportunities to modernise your IT service management processes. By focusing on people, processes, technology, and partners across ITIL4’s four dimensions, we provide you with a roadmap to measurable improvement.
Our assessment covers the full spectrum of IT Service Management practices, value streams, and principles, including governance structures. We’ll examine processes and practices holistically to ensure alignment with best practices in ITIL4.
- Define practice capabilities and gaps
- Identify value stream inefficiencies
- Conduct a full framework health check
- Document pain points and improvement areas
- Detailed maturity level assessment
- Comprehensive health check report
- Challenges, best practice alignments, and improvement roadmap
Why choose iCore
With decades of industry experience across multiple sectors, iCore’s IT service management experts is well-equipped to assess and improve your service management capabilities.
Our proven track record of helping organisations transform and optimise their practices ensures that your business can deliver high service quality and customer satisfaction. Let us help you drive real value through actionable insights and sustainable improvements.
Frequently Asked Questions
What experience do your consultants have?
Our seasoned consultants bring decades of experience in IT service management, working across various industries and sectors. They are certified in leading frameworks like ITIL4, Lean, Agile, and DevOps, ensuring that their expertise aligns with modern best practices and your organisation’s needs. Whats different with iCore consultants is that you are not getting fresh theory but the battle scars that only come with experiance.
How long does a typical service management assessment take?
The duration of an assessment depends on the scope and complexity of your organisation’s service management practices. Typically, our assessments take between 2-4 weeks, including a full evaluation, report generation, and a roadmap for improvement.
How will this assessment support my organisation's long-term goals?
Our assessments provide you with actionable insights that align with your long-term digital transformation strategies. We focus on optimising value streams and aligning service management with business outcomes, driving continuous improvement and efficiency.
How will conducting this assessment help me with digital transformation?
Our Modern Service Management Assessment identifies opportunities for leveraging modern frameworks like Agile and DevOps, along with emerging technologies, to streamline your service delivery processes. This assessment will provide a clear roadmap for aligning your IT services with your digital transformation goals, improving efficiency, and enhancing customer experience.
What are value streams, and why are they important?
Value streams represent the full lifecycle of delivering a service or product, from conception to delivery. Optimising value streams helps eliminate inefficiencies, reduce lead times, and improve service outcomes, making them critical for modernizing service management and driving better business outcomes.
How do you assess the health of our current ITIL4 practices?
We conduct a comprehensive health check of your ITIL4 practices, focusing on people, processes, technology, and partners. We’ll assess the maturity of your current practices and identify gaps in service delivery that can be improved to align with modern best practices.