Governance & Improvement

Practical governance and improvement services to strengthen accountability, manage risk, and drive continual improvement without adding unnecessary bureaucracy.

When this is relevent

This category is typically relevant when:

  • Governance structures exist but are inconsistent or ineffective

  • Accountability for services, suppliers or outcomes is unclear

  • Improvement activity is reactive rather than prioritised and sustained

  • Risk and assurance are treated as compliance exercises rather than decision support

  • Multi-supplier or complex environments lack effective oversight

  • Leadership needs confidence that controls, measures and decisions are aligned

What we mean by governance and improvement

Our governance and improvement services focus on creating clear, proportionate structures that support decision-making, accountability and continual improvement. The emphasis is on enabling control and assurance without slowing delivery or introducing unnecessary overhead.

Rather than implementing heavy frameworks or abstract models, we design governance that reflects real operational complexity, supplier landscapes and organisational context, while still providing clarity, consistency and confidence.

Available Services

Enterprise Governance

Design and implementation of enterprise-level governance structures, aligning decision-making, accountability and assurance across services, suppliers and organisational boundaries.

Sourcing Governance

Governance models and controls to manage supplier relationships effectively, ensuring performance, accountability and risk management across sourcing arrangements.

SIAM Run and Improve

Ongoing governance and improvement support for SIAM environments, focusing on operational control, performance management and continual service improvement.

Target Operating Systems

Design and refinement of target operating systems, ensuring governance, controls and improvement mechanisms are embedded and aligned to service delivery objectives.

Service Management Transformation

Governance and improvement support during service management transformation, ensuring change is controlled, measured and sustained over time.

How these engagements typically run

  1. Review of existing governance, controls and improvement mechanisms
  2. Clarification of decision rights, accountability and risk posture
  3. Design or refinement of governance structures and operating practices
  4. Support to embed governance into live operational forums and processes
  5. Ongoing improvement and adjustment as maturity and context evolve

Outcomes you can expect

  • Clear accountability and decision-making structures

  • Governance that supports delivery rather than constrains it

  • Improved visibility of performance, risk and improvement priorities

  • More consistent and sustainable improvement activity

  • Increased confidence for leadership and stakeholders