Design Build & Embed

Practical design and delivery services to build service management capability, embed sustainable ways of working, and turn intent into operational reality.

When this is relevent

This category is typically relevant when:

  • Target operating models or designs exist but are not yet operational
  • Service management processes need to be designed and embedded, not just documented
  • Tooling and operating models need to be aligned to real ways of working
  • Organisations are moving from assessment into delivery and execution
  • Change needs to be embedded into day-to-day operations, not treated as a one-off initiative
  • There is a need to balance pace of change with operational stability

What we mean by design, build and embed

Our build, design and embed services focus on turning strategy, assessments and intent into operational capability. The emphasis is on designing solutions that work in practice and embedding them into the organisation so they are adopted, sustained and improved over time.

Rather than delivering isolated artefacts or theoretical models, we work alongside teams to ensure that processes, structures and ways of working are implemented in a way that reflects organisational context, culture and constraints.

Available Services

Design, Build & Embed Service Management

Design and implementation of service management processes and capabilities, embedded into day-to-day operations to support consistent, measurable service outcomes.

Digital Transformation

Practical support for digital transformation initiatives, aligning service management, operating models and technology enablement to deliver sustainable change.

Sourcing Development & Selection

Design and support for sourcing strategies and supplier models, including service requirements definition, evaluation and selection aligned to operating model objectives.

Service Transition Assurance

Independent assurance of service transitions, ensuring new or changed services are introduced in a controlled, low-risk manner without destabilising live operations.

SIAM Modelling

Design and modelling of SIAM operating models, covering governance, roles, confirmation of responsibilities, and integration across service providers.

How these engagements typically run

  1. Clarification of objectives, constraints and operating context
  2. Design of processes, models or approaches aligned to real-world conditions
  3. Build and implementation of agreed designs and capabilities
  4. Support to embed new ways of working into live operations
  5. Knowledge transfer and enablement to support sustainability

Outcomes you can expect

  • Practical, implementable designs rather than theoretical models
  • Capabilities embedded into operational teams and ways of working
  • Reduced risk during periods of change and transition
  • Improved alignment between operating models, tooling and service delivery
  • A sustainable foundation for ongoing improvement