SLAs & XLAs working together 

SLAs & XLAs working together 

SLAs & XLAs Working Together The Challenge CIOs and IT Service Management Leaders face the on-going challenge of how best to measure service performance and customer satisfaction. Service Level Agreements (SLAs) are in place to manage and measure performance but often...
Flexible IT Operating Models

Flexible IT Operating Models

Flexible IT Operating Models Historically IT operating models have seen incremental change through infrequent periodic change programmes to a Target Operating Model (TOM). The speed and scale of change and business demands facing IT leadership means the IT...