SLAs & XLAs working together 

SLAs & XLAs working together 

SLAs & XLAs Working Together The Challenge CIOs and IT Service Management Leaders face the on-going challenge of how best to measure service performance and customer satisfaction. Service Level Agreements (SLAs) are in place to manage and measure performance but often...
Case Study – ManageEngine Delivery

Case Study – ManageEngine Delivery

ITSM ManageEngine Delivery Leading Hair Care Product Manufacturer ManageEngine was chosen as the company’s new ITSM toolset, which in order to meet the organisation’s objectives, needed to be landed quickly and efficiently in a relatively short period of time....