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Case Study – SIaM Models for Service Excellence

Case Study – SIaM Models for Service Excellence

by admin | Nov 2, 2024 | Case Study, IT Service Management

Designing SIaM models for service excellence World Leading Aviation Engine Manufacturer As a key partner for the world’s leading manufacturer of power systems and aircraft engines, we played a pivotal role in a groundbreaking technology modernisation program....
Case Study – Digital Alignment with Production

Case Study – Digital Alignment with Production

by admin | Nov 1, 2024 | Case Study, Unified IT Management

Digital and Production Alignment Global Leading Human Resource Provider  Background One of the world’s largest Human Resources providers, whose focus includes provision of temporary staffing, permanent placement, career transition and talent development,...
Case Study – Ingeus Operating Model Transformation (IT4IT)

Case Study – Ingeus Operating Model Transformation (IT4IT)

by admin | Nov 1, 2024 | Case Study, IT Service Management

Operating Model Transformation (IT4IT) Case Study Ingeus Ingeus were looking for a partner who had extensive knowledge of the IT4IT framework, who had also designed and implemented an IT4IT operating model previously and could provide ready-made, off the shelf...
Exploring Digital Service Management (DSM)

Exploring Digital Service Management (DSM)

by admin | Nov 1, 2024 | Operating Model Transformation

Exploring Digital Service Management (DSM) The evolution of Service Management In past blog articles, we have discussed the relationship between `traditional ITSM`, Agile, and DevOps and how these approaches can help us fully understand business and customer needs. As...
Modernising Service Management with ITIL 4

Modernising Service Management with ITIL 4

by admin | Nov 1, 2024 | Operating Model Transformation

Modernising Service Management with ITIL 4 IT Service Management good practice means different things to different organisations. It is a focus area for CIOs currently as they seek to align IT Service Delivery with constantly changing business needs. With the modern...
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