Service Transition Assurance
Launching new services without disruption takes more than a checklistit demands clear ownership, robust controls, and joined-up delivery from design to go-live. iCore’s Service Transition Assurance ensures your services land cleanly, operate as intended, and deliver measurable value from day one.
We act as your safety net, your critical friend, and your assurance layer, giving you confidence that every service is ready to perform.
Why Choose Us?
Service transitions are where great designs succeed or fail. Without the proper governance and readiness checks, organisations often suffer from poor adoption, operational instability, and unclear ownership after go-live. At iCore, we’ve supported hundreds of transitions, from new platforms to complete operating model shifts, and know where to look for risk.
This service is ideal if:
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You’re preparing to launch or replace a critical service or platform
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Service introduction timelines are tight, and there’s limited internal assurance capacity
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Projects hand over poorly into BAU, leaving support gaps and frustrated stakeholders
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You want to embed a repeatable transition model for future change
What’s included?
Our approach blends governance, coaching, and real-world transition management — always tailored to your context:
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Transition readiness assessments – End-to-end checks across design, operations, governance, and support
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Stakeholder alignment & ownership mapping – Ensuring everyone knows their role before and after go-live
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Service acceptance criteria & gates – Defined exit points from project into service, with evidence-based assurance
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Operational rehearsal support – Helping teams test, validate, and prepare through simulations or dry runs
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Transition playbooks & templates – Reusable models tailored to your organisation for long-term maturity
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Go-live support & hypercare planning – On-the-ground advisory during transition windows for a clean handover
Move with confidence — not chaos
Service transitions shouldn’t be stressful. With the right assurance framework, they become moments of value realisation — not operational risk. iCore helps you get there.
Frequently Asked Questions
How long does a service transition assurance engagement typically take?
The duration depends on the complexity and scale of the service being introduced, but most engagements range from 2 to 8 weeks. We work flexibly — providing targeted support during key milestones or a full end-to-end assurance layer from early planning to post-go-live review.
Can iCore step in if our transition is already underway?
Yes — we frequently join projects that are already in motion. Whether you need a rapid readiness assessment or support managing a high-risk go-live, we can quickly assess the current state, identify gaps, and provide hands-on guidance to de-risk the remainder of your transition.
What kind of support do you provide post-go-live?
Our approach includes hypercare planning and early life support assurance to make sure services stabilise quickly and teams are empowered. We can also offer post-implementation reviews, knowledge transfer, and coaching to ensure lessons are captured and embedded.
How does this service support our internal teams?
We don’t take over — we strengthen your delivery. Our role is to bring clarity, structure, and critical challenge without creating bottlenecks. Your teams retain ownership, but gain the confidence that comes from working with experienced transition specialists.
We already have a project team — why do we need transition assurance?
Project teams are focused on delivery. Transition assurance ensures the outcome — a usable, supported, and adopted service. We work alongside your delivery teams to make sure the service is operationally ready, not just technically deployed.
Why choose iCore
With years of experience in the IT industry, across many different sectors, our team is well equipped to conduct a full assessment of your Agile and DevOps capabilities, whilst working with you and your team to develop a roadmap of realistic, measurable improvement actions.
We have helped numerous organizations improve and transform their current IT practices and ways of working, in order to drive real value throughout their business and deliver high levels of service quality and customer satisfaction.