Metrics & Measurement – Measuring What Matters

Measurement is often extensive but not always effective. This practical guide highlights common patterns seen across organisations where metrics describe activity rather than enable performance improvement, helping teams reflect on whether measurement supports decision-making and service outcomes.

What this Guide Covers

  • Common measurement failure patterns

  • Warning signs of ineffective reporting

  • Practical considerations for meaningful metrics

  • A success checklist used in performance reviews

Who is it for

  • IT leaders and service owners

  • Reporting and performance teams

  • Organisations reviewing dashboards or KPI frameworks