IT Service Transformation – Getting it Right

Many service transformations begin with strong momentum but lose impact once change meets operational reality. This practical guide highlights common patterns that determine whether transformation delivers lasting improvement or simply introduces additional complexity.

What this Guide Covers

Common transformation failure patterns
Operational warning signs during change
Practical considerations for sustainable improvement
A success checklist used during transformation reviews

Who is it for

IT leaders and transformation sponsors
Service and operational owners
Organisations undertaking or recovering from transformation programmes