How We Engage

Five ways organisations work with iCore as needs evolve

Organisations rarely move through change in a straight line. Sometimes clarity is needed before action, sometimes decisions require independent challenge, and sometimes execution simply needs alignment to maintain momentum.

iCore’s engagement model is designed to meet organisations where they are, providing the right level of support at the right time — without requiring commitment to a predefined programme.

Organisations may enter at any point in the model and move between engagement types as priorities evolve.

Investigate

Investigate is used when organisations need clarity before taking action. Through structured diagnostics and targeted reviews, iCore provides an independent view of current capability, risks, and priorities. The focus is on understanding what is working, what is not, and where effort will create the greatest value before committing to investment or change.

Investigate creates confidence by replacing assumptions with evidence, enabling leadership teams to prioritise improvement and avoid misdirected effort.

When you would engage

  • Direction or priorities are unclear

  • Improvement initiatives have stalled or lack consensus

  • Leadership requires an objective view before committing to change

  • Investment or transformation decisions are approaching

  • Existing assessments have created insight but not clarity

Typical Engagement Model – Fixed Price

Organisations often move into Counsel once direction becomes clearer and decisions begin to form.

Counsel

Counsel provides ongoing access to senior advisory support while decisions are being formed. Acting as an extension of leadership capability, iCore provides independent challenge, experienced perspective, and decision assurance across evolving initiatives.

The focus is not delivery, but improving decision quality — helping organisations move forward with confidence while retaining flexibility over how work is ultimately delivered.

When you would engage

  • Strategic or operational decisions are forming

  • Procurement or sourcing activity is underway

  • Multiple initiatives require alignment or prioritisation

  • Leadership requires independent perspective or challenge

  • Organisations want continuity of advice without committing to delivery

Typical Engagement Model – Subscription

As initiatives move into active execution, organisations may supplement Counsel with Orchestrate support.

Orchestrate

Orchestrate supports organisations once direction has been established and execution is underway. It provides experienced advisory support to help translate decisions into coordinated action, ensuring teams, suppliers, and stakeholders remain aligned as work progresses.

The emphasis is on maintaining momentum and reducing execution friction, without taking delivery ownership or expanding scope unnecessarily.

When you would engage

  • Initiatives or programmes are underway but losing momentum

  • Multiple teams or suppliers require alignment

  • Decisions are clear but execution is becoming fragmented

  • Delivery risks emerge from misalignment rather than capability gaps

  • Advisory support is extending into coordination or alignment activity

Typical Engagement Model – Call-off advisory units

Realise

Realise focuses on delivering clearly defined outcomes once direction and scope are agreed. iCore works through structured engagements designed to stabilise, improve, or transform specific areas of service capability.

These engagements are outcome-driven and time-bound, ensuring tangible progress while maintaining alignment with organisational objectives.

When you would engage

  • Desired outcomes are clear but capacity or expertise is limited

  • Specific improvements need structured delivery

  • Organisations require focused support to achieve defined objectives

  • Change needs to move from intent into measurable results

Typical Engagement Model – Fixed price outcome engagement

Execute

Execute is where iCore works in partnership with organisations to deliver and embed sustainable change. Engagements focus on implementation, capability development, and ensuring that improvements become part of normal operational practice.

Delivery is based on shared ownership, combining iCore’s expertise with organisational knowledge to create lasting outcomes rather than short-term fixes.

When you would engage

  • Transformation or major change requires delivery partnership

  • Operating models or capabilities must be embedded

  • Internal teams require structured support through implementation

  • Organisations need sustainable change rather than advisory input alone

Typical Engagement Model – Time and materials or delivery partnership

Lets talk

Not sure where to start?

Most organisations begin with a short conversation to understand where clarity, decision support, or execution alignment is needed most.

See how we can support you