Agile Service Delivery and DevOps

Aligning speed, flow, and service outcomes

Agile, DevOps, and IT service management are no longer separate disciplines. In modern organisations, they form the foundation of responsive, value-driven service delivery — yet many IT functions still struggle to integrate them effectively.

This leadership session explores how organisations can align Agile, DevOps, and ITSM practices to accelerate change, improve flow, and maintain control. Drawing on real-world experience, it looks at how these approaches complement one another, where integration often breaks down, and how to avoid the common traps that undermine transformation efforts.

This session is aimed at service and delivery leaders who want to move from fragmented ways of working to an integrated, outcome-focused operating model.

Key discussion areas

  • Why integration has become unavoidable
    The strategic drivers pushing organisations to rethink how Agile, DevOps, and ITSM work together.

  • Clarifying roles and responsibilities
    How Agile, DevOps, and ITSM each contribute — and where overlap creates friction or confusion.

  • Balancing speed with stability
    Combining fast delivery with reliable services without compromising governance.

  • Moving from concept to execution
    Practical steps to align ways of working, tooling, and operating models.

  • The benefits of mature alignment
    What organisations gain when integration is done well — from flow to business confidence.

  • Common challenges and constraints
    Cultural resistance, structural barriers, and capability gaps that slow progress.

Practical takeaways

From this session, service leaders should come away with:

  • A clearer understanding of how Agile, DevOps, and ITSM fit together in practice

  • Insight into why integration efforts often stall or create unintended friction

  • Guidance on where to focus first to achieve meaningful alignment

  • Confidence to modernise delivery without sacrificing service reliability

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Why this matters

Many organisations adopt Agile and DevOps practices with the intention of moving faster, improving collaboration, and responding more effectively to change. However, when these approaches are introduced without alignment to service management, they often create new friction rather than removing it.

In practice, teams may deliver changes more frequently, but services become harder to govern, incidents increase, and accountability becomes blurred. The result is a disconnect between delivery speed and operational stability — one that erodes trust with the business rather than strengthening it.

This session matters because it challenges the assumption that Agile and DevOps alone are sufficient. It highlights the importance of integrating delivery and service disciplines so that organisations can move quickly and reliably, without relying on heroics or sacrificing control.