On-Demand Insights

Leadership Sessions & Roundtables

Senior IT leaders are under sustained pressure to modernise services, introduce new technologies, and demonstrate value — often while operating within legacy structures and constrained budgets. In this environment, clarity of direction matters more than volume of activity.

Our on-demand Leadership Sessions and CIO Roundtables bring together experienced practitioners and senior leaders to explore the real challenges facing IT organisations today. These sessions focus on practical insight drawn from live transformation programmes, governance redesign, operating model change, and the realities of running services at scale.

Leadership Sessions provide structured, expert-led perspectives on strategic topics such as service management transformation, performance and measurement, governance, sourcing, and the effective use of emerging technologies. Each session is designed to challenge assumptions, cut through noise, and support more confident decision-making.

CIO Roundtables offer a different lens — candid discussions between peers who are navigating similar pressures. These sessions surface lessons learned, trade-offs, and lived experience, highlighting what works, what doesn’t, and why context matters.

Together, these on-demand sessions are intended to support IT leaders who want to move beyond theory and focus on practical, achievable change.

 

Leadership Sessions

Expert-led sessions focused on key strategic topics in IT service management, digital transformation, governance and leadership challenges faced by CIOs.

Rethinking Service Management

Why traditional ITSM models are struggling — and how service leaders need to adapt their operating models, capabilities, and mindset.

 

Agile Service Delivery and DevOps

How to align Agile and DevOps practices to improve speed, flow, and service outcomes.

 

Service Management Innovation

Why innovation in ITSM has become a strategic imperative.

 

Transforming Service Operations

Moving from process efficiency to value delivery.

 

Hidden Costs of Falling Behind

The real impact of outdated service management models.

 

Transition Assurance

Why services fail at go-live — and how to fix it.

 

Executive Round Tables

Executive Round Tables provide a forum for senior IT leaders to share real-world experience, explore difficult trade-offs, and discuss what is actually working in practice.

CIO Roundtable: AI in IT Service Delivery

From experimentation to real operational impact.

 

CIO Roundtable: Balancing Digital Transformation and Live Services

Managing change without compromising operational stability

 

CIO Roundtable: Articulating IT’s Value Proposition

Moving from cost centre to performance enabler.

 

Service Leadership Roundtable: People, Process, and Tooling

Where service management really goes wrong.

 

Executive Round Table: ITSM Outsourcing – The Potential Pitfalls

Why outsourcing IT services so often fails to deliver what was promised.