ITSM Consultancy UK | Practical Service Management Consulting

IT Service Management Consulting

Supporting organisations to move beyond process compliance and establish service management capabilities that are measurable, accountable, and aligned to business outcomes.

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SIAM Consulting

Supporting organisations to establish clear accountability, effective governance, and measurable performance across complex, multi-supplier service environments.

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Service Governance & Operating Model Consulting

Supporting organisations to establish clear decision rights, effective governance structures, and operating models that enable consistent, accountable service delivery.

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Digital Service Transformation Consulting

Supporting organisations to modernise how digital and IT services are delivered, governed, and operated — improving performance, resilience, and customer outcomes.

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Delivering Real-World Service Excellence

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IT Service Management (ITSM) Consulting

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Supplier Integration & Management (SIAM) Consulting

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Service Governance & Operating Model Consulting

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Digital Service Transformation Consulting

Who we are

Founded in 1997, iCore is an independent IT Transformation consultancy. We provide a pragmatic approach to helping organisations modernise their Technology Strategy and Operations Delivery by adapting to new and emerging technologies, best practice frameworks, and modern working practices.

We work with organisations across all major market sectors. We pride ourselves on quickly adapting to new environments and adding value from the outset, making us more effective and focused than generalist consultancies.

About iCore

Careers with iCore

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“They didn’t just take our brief and run with it. They asked the right questions, reframed the problem, and gave us a better solution.”

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“We’ve had a lot of advice over the years. iCore gave us outcomes. The dashboards, the adoption, the structure — it’s all still working.”

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