SIAM Run and Improve
A well-designed SIAM model is only the beginningthe real value comes from how it’s operated, adapted, and evolved over time. iCore’s SIAM Run and Improve service helps you stabilise, optimise, and continually enhance your service integration layer to deliver consistent, measurable outcomes across your supplier ecosystem.
We don’t just help you run SIAM, we help you run it better.
Why Choose Us?
Many organisations adopt SIAM but struggle to sustain it. Operational friction, role confusion, and weak governance can creep in undermining performance and frustrating teams. iCore brings hands-on experience operating and evolving SIAM models in real-world environments, supporting your internal teams to refine, mature, and improve.
This service is ideal if:
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Your SIAM model has been implemented but is not delivering expected value
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Suppliers or internal teams are unclear on roles, processes, or ownership
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Governance and reporting cycles are inconsistent or unproductive
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You want to move beyond stability and drive continuous improvement
What’s included?
Our SIAM Run and Improve service is highly practical, embedding directly into your current model to identify and close performance gaps:
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Health check and maturity review – Assess how your SIAM model is operating day-to-day
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Role and interface clarity – Re-establish clear responsibilities between retained teams, integrators, and suppliers
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Process refinement – Streamline integration, escalation, and hand-off processes across the service ecosystem
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Governance uplift – Strengthen cadence, accountability, and supplier engagement
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Performance management enhancements – Refine KPIs, reporting packs, and improvement tracking mechanisms
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Capability building – Coach and support your teams to operate SIAM confidently and consistently
Make SIAM work in the real world
You’ve invested in the model — now get the value. iCore helps you close the gap between SIAM design and operational reality, making it a source of strength, not struggle.
Frequently Asked Questions
How do we know if our SIAM model needs improving?
Common signs include unclear roles, overlapping responsibilities, slow escalations, inconsistent governance meetings, or difficulty tracking supplier performance. If you’re seeing friction or flatlining results, it’s time for a health check — and we can help.
We already implemented SIAM — why isn’t it working?
Design alone isn’t enough. Many SIAM models fall short due to poor onboarding, weak governance, or a lack of ongoing ownership. We help close these gaps by working within your current model to refine, clarify, and embed improvements.
How long does a typical Run and Improve engagement last?
Most engagements run between 4 and 12 weeks, depending on the size of your supplier ecosystem and the scale of changes needed. We’re flexible — from short-term intervention to ongoing support.
Will this disrupt our current supplier relationships?
No — in fact, the goal is to improve those relationships. We work collaboratively with both internal teams and suppliers to create shared clarity, smoother handoffs, and stronger performance management structures.
Can you support us in a hybrid SIAM environment?
Yes. Whether your SIAM model includes an internal integrator, an external provider, or a mix of both, we adapt our approach to your structure — helping you operate with confidence and consistency regardless of integration setup.
Why choose iCore
With years of experience in the IT industry, across many different sectors, our team is well equipped to conduct a full assessment of your Agile and DevOps capabilities, whilst working with you and your team to develop a roadmap of realistic, measurable improvement actions.
We have helped numerous organizations improve and transform their current IT practices and ways of working, in order to drive real value throughout their business and deliver high levels of service quality and customer satisfaction.